1111 Bat Privacy Policy
— Your Data, Handled With Care

1111 Bat is an online casino and sports betting platform operated for players in Bangladesh. The platform is accessible at https://1111-bat.app and offers a range of services including live dealer games, slots, Keno, sports betting and the 1111 Bat VIP Club.

For the purposes of this Privacy Policy, "1111 Bat", "we", "us" and "our" refer to the operator of the 1111 Bat platform. "You" and "your" refer to any individual who accesses, registers on or uses the 1111 Bat platform.

As the operator of the platform, 1111 Bat is responsible for the personal data collected through the website and mobile interface. We take that responsibility seriously and are committed to handling your data with transparency and care.

1111 Bat collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and from third-party services such as payment processors.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or health information unless specifically required for responsible gaming purposes and with your explicit consent.

The personal data collected by 1111 Bat is used for specific, legitimate purposes. We do not use your data in ways that go beyond what is described in this policy.

• Account management: To create, maintain and secure your 1111 Bat player account
• Payment processing: To handle deposits and withdrawals via bKash, Nagad and Rocket
• Identity verification: To confirm your age and identity as required for responsible gaming compliance
• Customer support: To respond to your queries, complaints and account-related requests
• Fraud prevention: To detect and prevent fraudulent activity, money laundering and abuse of bonuses
• Platform improvement: To analyse usage patterns and improve the games, features and overall experience on 1111 Bat
• Marketing communications: To send you relevant promotions, bonus offers and platform updates — only where you have consented or where we have a legitimate interest
• Legal compliance: To meet obligations under applicable laws and regulations

When we use your data for marketing purposes, you always have the option to opt out. We do not send unsolicited communications to players who have not consented to receive them.

1111 Bat processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations to you as a registered player — including account management, payment processing and customer support
• Legitimate interests: Processing carried out for fraud prevention, platform security and improving the 1111 Bat experience, where these interests are not overridden by your rights
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations and age verification requirements
• Consent: Processing for marketing communications and optional features, where you have given explicit consent. You may withdraw consent at any time

1111 Bat uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences and understand how you use the site.

• Essential cookies: Required for the platform to function correctly — including keeping you logged in and maintaining your session security. These cannot be disabled.
• Analytics cookies: Used to understand how players navigate the platform, which games are most popular and where improvements can be made. Data collected is aggregated and anonymised.
• Preference cookies: Used to remember your settings and preferences, such as language and display options.
• Marketing cookies: Used to deliver relevant promotional content. These are only active where you have consented.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using 1111 Bat, though some features may work differently. Note that disabling essential cookies may affect your ability to log in or maintain a session.

1111 Bat does not sell your personal data. We share data only in the following limited circumstances:

• Payment processors: bKash, Nagad and Rocket receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification providers: Where KYC verification is required, your identity documents may be shared with a trusted verification service. This data is used solely for verification purposes.
• Technology providers: Service providers who help us operate the platform — including hosting, security and analytics — may have access to certain data as part of their service. All such providers are bound by confidentiality obligations.
• Legal authorities: Where required by law, court order or regulatory authority, 1111 Bat may disclose personal data to the relevant body. We will notify you of such disclosures where legally permitted to do so.
• Fraud prevention: In cases of suspected fraud or money laundering, data may be shared with relevant investigative bodies.

All third parties with whom we share data are required to handle it securely and in accordance with applicable data protection standards. We do not permit third parties to use your data for their own marketing purposes.

1111 Bat retains your personal data for as long as your account is active and for a reasonable period thereafter, in line with the following guidelines:

• Account data: Retained for the duration of your account and for up to 5 years after account closure, to meet legal and regulatory obligations
• Transaction records: Retained for a minimum of 5 years to comply with financial record-keeping requirements
• Identity verification documents: Retained for the period required by applicable anti-money laundering regulations
• Marketing data: Retained until you withdraw consent or opt out of communications
• Technical and usage data: Typically retained for 12–24 months for analytics purposes, after which it is anonymised or deleted

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

Protecting your personal data is a priority at 1111 Bat. We implement a range of technical and organisational measures to safeguard your information against unauthorised access, loss, alteration or disclosure.

• All data transmitted between your device and the 1111 Bat platform is encrypted using SSL/TLS technology
• Account passwords are stored using industry-standard hashing — we never store passwords in plain text
• Access to personal data within the organisation is restricted to authorised personnel on a need-to-know basis
• Our systems are regularly monitored for vulnerabilities and security incidents
• Payment data is handled through secure, PCI-compliant payment channels

While we take every reasonable precaution, no online platform can guarantee absolute security. If you suspect that your account has been compromised, contact the 1111 Bat support team immediately so we can take action to protect your account.

As a player on 1111 Bat, you have the following rights in relation to your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete data
• Deletion: Request that your personal data be deleted, subject to legal retention requirements
• Restriction: Ask us to limit how we process your data in certain circumstances
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests, including direct marketing
• Withdraw consent: Where processing is based on consent, withdraw it at any time without penalty

To exercise any of these rights, contact the 1111 Bat support team at [email protected]. We will respond to all valid requests within a reasonable timeframe. In most cases, requests are processed within 30 days.

We may need to verify your identity before processing a data request to ensure that we are responding to the correct person and not disclosing your data to someone else.

1111 Bat may send you promotional communications about bonuses, new games, VIP Club updates and platform news. These communications are sent via SMS or email to the contact details registered on your account.

We only send marketing communications where you have consented to receive them, or where we have a legitimate interest in keeping you informed about relevant offers. You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email
• Updating your communication preferences in your account settings
• Contacting the support team and requesting to be removed from marketing lists

Opting out of marketing communications does not affect transactional messages — you will still receive important account notifications such as deposit confirmations, withdrawal updates and security alerts.

1111 Bat is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register an account or use any part of the 1111 Bat platform.

If we become aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the platform, please contact us at [email protected] so we can investigate and act accordingly.

Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gambling platforms. For more information on responsible gaming tools available on 1111 Bat, visit the Responsible Gaming page.

1111 Bat may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically to stay informed about how we handle your personal data. For significant changes that materially affect how your data is used, we will make reasonable efforts to notify you via email or an in-platform notification before the changes take effect.

Continued use of the 1111 Bat platform after a policy update is published constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns or requests relating to this Privacy Policy or the way 1111 Bat handles your personal data, please get in touch with our support team. We are available 24 hours a day, seven days a week.

• Email: [email protected]
• Live Chat: Available directly on the 1111 Bat platform after logging in

When contacting us about a privacy-related matter, please include your registered username and a clear description of your request so we can respond as efficiently as possible. We aim to acknowledge all privacy requests within 48 hours and resolve them within 30 days.